Frequently asked questions

Wslak is a Syrian delivery platform starting in Damascus and Rif Dimashq: order from listed restaurants, grocery shops, pharmacies, florists and sweet shops, or send anything across the city with Wslak Send — including cash collection for online sellers such as make-up and clothing shops. Payment is cash on delivery.

Wslak started in Damascus and Rif Dimashq. Enter your address and you see straight away what is available there.

No card needed — you pay the driver in cash on delivery.

Yes — any make-up or clothing seller in Damascus can send your order with Wslak Send, and the driver collects the cash for them.

A point-to-point courier inside the city, usually within the hour, at a fixed price shown before you confirm, with optional cash collection.

Each shop shows its expected time for your area before you order; Wslak Send inside the city is usually within the hour.

From “My orders”; parcels also have a tracking link for the recipient.

Report it from the order page and support follows up with the shop.

Yes — add their address and number.

Apply from “Register your store”. Online-only sellers can use Wslak Send with cash collection from day one.

Apply from the driver page; after checks and training you start taking orders.

We started in Damascus and Rif Dimashq and are expanding; shops elsewhere can register now.

Yes. Wslak is a Syrian delivery platform starting in Damascus and Rif Dimashq. Choose your area to see the restaurants delivering there now.

Each restaurant shows its expected delivery time for your area before you order, based on its real preparation time and distance.

Fees and minimums vary by restaurant and are shown before you confirm. There are no hidden charges.

Cash on delivery — you pay the driver when the order arrives. No card or transfer is needed.

Report it from the order page, with a photo if you can, and support follows it up with the restaurant.

Yes — add the new address at checkout and put the recipient’s number in the notes.

Yes — Wslak lists the grocery shops that deliver to your area in Damascus and Rif Dimashq.

The shop marks it unavailable; if you noted an acceptable substitute, they use it.

Cash on delivery — you pay the driver when the order arrives. No card or transfer is needed.

Yes, where the shop sells produce it appears on its menu.

Yes — pharmacies listed on Wslak deliver to the areas they choose.

It is the pharmacist’s decision; some medicines require a prescription.

Cash on delivery — you pay the driver when the order arrives. No card or transfer is needed.

You can order to the recipient’s address; payment is currently cash on delivery.

Yes, write the card text in the order notes.

Cash on delivery — you pay the driver when the order arrives. No card or transfer is needed.

Yes. Any beauty shop or page in Damascus can send your order with Wslak Send; the driver collects the cash for them.

Inside the city usually within the hour of pickup, with live tracking.

The sender chooses whether they or the recipient pay; the fixed price is shown before confirming.

Returns are between you and the seller; delivery issues can be reported from the tracking page.

Sign up, open Wslak Send, enter pickup, the customer’s address and the amount to collect.

Yes — any boutique can send your order with Wslak Send and the driver collects the cash.

Trying on and exchanges are agreed with the boutique.

The sender chooses; the fixed price is shown before confirming.

The fee is cash, paid by the sender at pickup or the recipient at delivery — the sender chooses. Any amount to collect is paid to the driver and returned to the sender.

Yes — sweet shops on Wslak deliver to the areas they choose.

Where the shop offers it; order a day ahead.

Cash on delivery — you pay the driver when the order arrives. No card or transfer is needed.

Yes — from shops delivering to the recipient’s area, or any shop using Wslak Send.

Payment is cash; arrange with the shop to prepay and have the sender pay the fee.

The fee is cash, paid by the sender at pickup or the recipient at delivery — the sender chooses. Any amount to collect is paid to the driver and returned to the sender.

Yes — Wslak Send delivers from address to address inside the city, usually within the hour.

A fixed price by distance and size, shown before you confirm.

Yes — set the amount to collect and the driver returns it to you.

You choose: you on pickup or the recipient on delivery.

From “My parcels”; the recipient gets a tracking link and a handover code.